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Case study · Europaplus

An operating system for an education agency, and the website that feeds it

We designed Europaplus OS, the control panel the team uses to run the whole school year, and rebuilt the website from scratch so it attracts families from Google.

Internal productDashboardSEOUI designDesign systemHandoff
os.europaplus.com · Overview
Europaplus OS overview panel with the year phase and targets
europaplus.com
Homepage of the new Europaplus website
Europaplus Languages logo
ClientEuropaplus Languages
IndustryInternational education, students aged 11 to 17
What we didInternal product, strategy, SEO, architecture, UI, design system and handoff
Year2026
15.modules in the panel
5.roles with different permissions
39.pages on the new website
1990.the year Europaplus started. More than 21,000 students since then.
The challenge

An entire school year run on spreadsheets

Europaplus managed each school year with spreadsheets, emails and sketches: weekly tasks, supplier comparisons, student records, payments and flights, each in a different place. The website didn't help either: it didn't answer what families search for on Google and didn't turn visits into applications.

01 · Europaplus OS

The whole school year, in a single panel

Logo used in the panel

Europaplus OS organizes the year into phases, from kick-off to closing, and tells you at every moment what needs doing. The overview shows the current phase, the year's targets (leads, schools, students and revenue) and what's pending for each person.

os.europaplus.com · Overview
Europaplus OS overview panel with the year phase and targets
Europaplus OS overview panel with the year phase and targets

The screenshots show the 2027/2028 school year just opened: that's why many counters are at zero.

4.1Phases and tasks

Tasks come from the school-year calendar

Each phase brings its tasks, assigned by person and organized by week or on a calendar. What used to be a shared spreadsheet now alerts you when something is due.

2 screens · click to enlarge
os.europaplus.com · Tasks · Weekly view
Team tasks organized by week
Team tasks organized by week
os.europaplus.com · Tasks · Calendar
School-year task calendar
School-year task calendar
4.2Students, payments, flights and documents

Every student's record, connected to everything

Each student has a record, a payment plan, flights and documents. The list can be filtered by year, school or payment status, and the pipeline tracks every enrolment from first contact.

4 screens · click to enlarge
os.europaplus.com · Students
Student list
Student list
os.europaplus.com · Invoicing
Invoicing and collections
Invoicing and collections
os.europaplus.com · Flights
Group flight management
Group flight management
os.europaplus.com · Documents
Documents and forms
Documents and forms
4.3Partners and suppliers

Choosing suppliers on criteria, not by eye

Irish suppliers, Spanish schools and sports clubs are onboarded with a step-by-step wizard. Each supplier gets a prior rating on price, capacity, experience, rapport and sports, with weights, that places it in a ranking.

2 screens · click to enlarge
os.europaplus.com · Partners · New
Partner onboarding by type
Partner onboarding by type
os.europaplus.com · Partners · Rating
Prior supplier rating with stars and weights
Prior supplier rating with stars and weights
4.4Growth

Acquisition and marketing inside the same panel

A lead CRM by channel, a real-time funnel, automated flows (for example, what happens when a lead comes in from the website) and a content manager for pages and the blog.

4 screens · click to enlarge
os.europaplus.com · Growth · Statistics
Acquisition statistics by channel
Acquisition statistics by channel
os.europaplus.com · Growth · Marketing
Lead CRM and funnel
Lead CRM and funnel
os.europaplus.com · Growth · Automations
Automation editor
Automation editor
os.europaplus.com · Growth · Website
Website content manager
Website content manager
4.5Team, roles and integrations

Everyone sees what they need

Five roles (Management, Spain Coordination, Ireland Coordination, Sales and Read-only) with permissions per module. The panel connects with Google Analytics, Search Console, Brevo, Meta Business, Google Calendar and the bank.

3 screens · click to enlarge
os.europaplus.com · Growth · Team
Team and owners
Team and owners
os.europaplus.com · Settings · Roles and permissions
Roles and permissions matrix
Roles and permissions matrix
os.europaplus.com · Settings · Integrations
Integrations with external services
Integrations with external services
02 · The website

39 pages, one for each question families ask

Before designing, we analysed the entire website and the real searches families make. Each page answers a specific intent, and navigation is grouped into four menus: Programmes, Ireland, Trust and Resources.

SITE MAP39 PAGES
Programmes10
  • Home
  • School year
  • Prices
  • Year 10 (4º ESO)
  • Bachillerato (sixth form)
  • School year + Tennis
  • + Rugby
  • + Swimming
  • Term
  • Boarding schools
Camps5
  • Summer camps
  • Ireland
  • England
  • Malta
  • Germany
Ireland6
  • Schools
  • Education system
  • School calendar
  • Transition Year
  • Credit recognition
  • Destinations
Trust7
  • Reviews
  • About us
  • Team
  • Host families
  • How we choose school and family
  • Safety and support
  • If something goes wrong
Resources7
  • Enrolment process
  • Resource centre
  • Guide for families
  • Articles
  • FAQ
  • Contact
  • Book a video call
Legal4
  • Legal notice
  • Privacy
  • Cookies
  • Terms and conditions
5.1  SEO

SEO from the very first line

MetadataCustom title, description, canonical and Open Graph on all 39 pages.
Structured dataOrganization, Service, FAQPage, HowTo, BreadcrumbList and Review in JSON-LD.
RoutesClean URLs by intent, redirects from the old website, sitemap and robots.
ContentA clear definition of each programme, FAQs on every page and internal linking between topics.
5.2  THE HOMEPAGE

What it is, who it's for and what to do next

A headline with a rotating manifesto, the service definition in the first paragraph and two calls to action: request information or download the brochure. Then the two main programmes and eight experience blocks, with credit recognition, the diploma and English level first.

europaplus.com
Homepage video, from 19 MB to 2.9 MB.
europaplus.com
Homepage: headline and calls to action
Homepage: headline and calls to action
europaplus.com
Homepage: the two main programmes
Homepage: the two main programmes
europaplus.com
Homepage: credit recognition block
Homepage: credit recognition block
5.3  ACQUISITION

A form that feels like a conversation

The form opens full screen. It asks for contact details first, so the application isn't lost even if the family doesn't finish. There are two versions: the information request, in 9 steps, and the brochure request, on a single screen.

9steps · information
1screen · brochure
europaplus.com · Application
Information request form
Information request form
europaplus.com · Application
Brochure request form
Brochure request form
5.4  TRUST

Answering before they ask

Real reviews with names and photos, a safety page explaining who looks after the student and what happens in an emergency, and FAQs on every page.

europaplus.com
Family reviews with names and photos
Family reviews with names and photos
europaplus.com
Safety and support
Safety and support
europaplus.com
FAQ
FAQ
europaplus.com
Enrolment process
Enrolment process
europaplus.com
Destinations and areas
Destinations and areas
europaplus.com
Credit recognition step by step
Credit recognition step by step
03 · Design system

Navy, orange and not a single rounded corner

0 pxradius everywhere
2backgrounds per page, at most
1single shadow for all cards
16documented chapters
Navy
#10283B
Orange
#FF6100
Ice
#F4F8FD
Footer
#0B1B28
Text 1
#22384A
Text 2
#42566A
Text 3
#5A6A76
Lines
#E4EAEE
TYPOGRAPHY · A SINGLE FAMILYDM Sans
400Regular: the body text on every page.
500Medium: labels and buttons.
700Bold: headlines and figures.
SYMBOLS

Each block has its own symbol, which appears together with its text. Retina PNG at 3.3×, about 72 KB in total.

04 · Iterating with the client

From the first draft to how Europaplus really works

Students in a science class
01Scopefrom one country and two programmes to four programmes in four countries
02Teamfrom “in-house coordinators” to local coordinators with many years of experience
03Credit recognitiona single clear requirement: pass the four core subjects
04Processfrom seven to six steps, with two school and area proposals
05Destinationsfrom a single city to the whole of Ireland
06Stylea warm tone and no long dashes
05 · Handoff

Ready to build, with nothing left to guess

We delivered the clickable panel and website, the documented design system and a development package with routes, business rules, SEO and assets.

  • Clickable panel, 15 modules
  • Clickable website, 39 pages
  • Design system, 16 chapters
  • Development package
HOMEPAGE VIDEO
Before19 MB
After2.9 MB
−85%

Is your company still run on spreadsheets?